Terms & Conditions
Return Policy
Our quality commitment
We take pride in the quality of what leaves our floor. Every batch is inspected before it is packed, and offset printing and all finishing are done in-house so we can hold that standard ourselves rather than rely on anyone else.
If something is not right, we want to hear about it. This page sets out when we will take work back, how long you have, and what happens next.
Eligibility for returns
We will accept a return
- Significant print defects, including streaks, smudges and misprints.
- Damage in transit, reported within 48 hours of delivery.
- A product that differs from what was ordered and approved.
- Colour variance beyond our 90% accuracy guarantee, where a hard proof was ordered.
We cannot accept a return
- Colour shift from converting RGB artwork to CMYK for press.
- Output quality limited by low-resolution images supplied by the client.
- Errors present in artwork the client approved.
- Pixelation or blurriness originating in client files.
- Quantity variance within the industry standard of ±10%.
- Orders approved by soft proof only.
How long you have
7 days
Within India, from the date of delivery.
14 days
International orders, from the date of delivery.
Items must be unused and in their original packaging.
How to return an order
- 01
Submit your request
Email info@robosouls.com with your order number, clear photographs of the issue, and a description of what is wrong.
- 02
Quality team review
Our quality team reviews the request within 2 business days and issues a return authorisation, shipping instructions and an RMA number.
- 03
Pack and ship
Repack the items securely in their original packaging, write the RMA number clearly on the outside, and ship to the address provided.
Please do not ship anything back before we authorise it. Returns sent without an RMA number cannot be processed.
Refund options
| Option | What it means | Timeframe |
|---|---|---|
| Full refund | The full order value for verified defects. | 5–7 business days |
| Store credit | 110% credit against a future order. | 2–3 business days |
| Replacement | A free reprint of the defective items. | Per production schedule |
Who pays return shipping
| Scenario | Who pays |
|---|---|
| Defective product, our fault | We pay. Return shipping is reimbursed after inspection. |
| Damaged in transit | We initiate the carrier claim and assist throughout. |
| Client error, such as a wrong file or a design mistake | The client pays return shipping. |
| Change of mind | The client pays return shipping, plus a 20% restocking fee. |
A 20% restocking fee applies to returns the client initiates where the product is not defective.
Cancelling an order
Print is made to order, so what can be cancelled depends on how far the job has moved. Once a proof is approved, plates and tooling are committed.
| Stage | What applies |
|---|---|
| Before the proof is generated | Full refund. |
| After the proof is sent, before approval | 50% refund. |
| After proof approval | Cancellation is not possible. |
| After production begins | Cancellation is not possible. |
If your order arrives damaged
- Photograph the package and the products clearly, before unpacking further.
- Report the damage to us within 48 hours of delivery.
- We file the claim with the carrier on your behalf.
- Once the claim is approved, we issue a replacement or a refund.
Talk to us
- info@robosouls.com
- Phone
- +91 85888 35455
- Hours
- 9:30 AM to 6:00 PM