Privacy Policy

This website is operated by Robosouls Inc (“RoboSouls”, “we”, “us”), a print and packaging company registered in India under GSTIN 07AAXFR4785Q1ZT and trading since April 2018.

For the purposes of India’s Digital Personal Data Protection Act, 2023, RoboSouls is the Data Fiduciary for personal data collected through this website. This policy explains what we collect, why, who processes it on our behalf, and what you can ask us to do about it.

Corporate office

Unitech Cyber Park, Sector 39, Gurugram, Haryana 122003

Production unit

A-9/1, Second Floor, Naraina Industrial Area, Phase 1, New Delhi 110028

Contact for privacy matters

info@robosouls.com

We collect personal data only when you choose to send it. There is no account system on this website, no checkout, and nothing to sign up for.

When you complete an enquiry form we receive the fields you fill in. Only your name, email address and message are required; the rest help us quote accurately and are optional.

Name

Required. So we know who we are replying to.

Email address

Required. So we can reply.

Message

Required. Your brief or question.

Company

Optional. Context for the quote.

Phone number

Optional. Used only if you ask us to call, or if email bounces.

Service or product of interest

Optional. Routes the enquiry to the right person.

Quantity

Optional. Needed to quote with any accuracy.

Some information is collected as you browse, without you typing anything. We have kept this to what a business site needs to function and to understand which of its pages are useful.

One point is worth stating plainly, because many policies say the opposite: we do not store your IP address. When an enquiry is submitted, the address is combined with a secret value and converted into an irreversible fingerprint. We keep only part of that fingerprint. It lets us spot repeated automated submissions, but it cannot be turned back into an address or used to identify you.

Page and referrer

Which page you were on when you enquired, and which site sent you to us.

Advertising click identifiers

If you arrive from a Google advertisement, the click identifier (gclid, gbraid or wbraid) and any campaign tags in the URL are stored in a first-party cookie named rs_attr for 90 days, so an enquiry weeks later can still be credited to the advertisement that brought you here.

Device and usage data

Standard analytics information such as approximate location, browser, device type and the pages you viewed, collected by the services listed below.

A hashed fingerprint of your IP address

Irreversible. Used only to detect automated abuse of the enquiry form.

We do not sell personal data. We do not share it with anyone for their own marketing. We do not use your enquiry details to build advertising profiles.

• To reply to your enquiry, prepare a quotation, and carry out work you ask us to do.
• To contact you about that enquiry by email, phone or WhatsApp, using the details you supplied.
• To understand which pages and products people find useful, so we can improve the site.
• To measure whether our advertising works, and to avoid paying for advertising that does not.
• To detect and prevent automated abuse of our forms.
• To meet our legal, tax and accounting obligations.

This site sets one cookie of its own and permits a small number of analytics services to set theirs. You can clear or block all of them in your browser; the enquiry form will still work.

rs_attr (ours)

Stores advertising click identifiers and campaign tags for 90 days. First-party, SameSite=Lax. Contains no personal details and no identifier that follows you to other websites.

Google Analytics

Measures page views and site usage. It sets a _ga cookie, which distinguishes one browser from another, and a further _ga_ cookie for each Analytics property this site reports into. There are two properties, so you will see two of those. Set by Google and governed by Google’s privacy policy.

Microsoft Clarity

Records how pages are used, which can include a replay of mouse movement, scrolling and clicks. Clarity masks text entered into form fields by default, so what you type into an enquiry form is not captured in a recording. Used only where enabled.

Amplitude

Product analytics, used to understand which paths through the site lead to an enquiry. Configured so that your IP address is not collected. Used only where enabled.

Google Ads

Records that an enquiry followed an advertisement click. Used only while advertising is running.

We use a small number of established service providers to run this site and to reply to you. They process data on our instructions and for no other purpose.

Vercel

Hosts and serves this website.

Supabase

Stores enquiry records in a managed database.

Resend

Delivers the notification email that reaches our team when you enquire.

Google

Analytics and advertising measurement.

Microsoft

Clarity session analytics, where enabled.

Amplitude

Product analytics, where enabled.

WhatsApp (Meta)

If you choose to message us on WhatsApp, that conversation is governed by WhatsApp’s own terms and privacy policy, not ours.

Our enquiry database is hosted in the Asia Pacific region, in Tokyo, Japan. Some of the analytics and email services listed above also process data outside India.

This means personal data you send us is transferred outside India and stored there. We use providers that offer contractual protections for such transfers, and we transfer only what is needed for the purposes described in this policy.

Enquiry records are kept for as long as needed to respond, to carry out any work that follows, and to meet our tax and accounting obligations. Analytics data is kept according to each provider’s own retention settings.

You can ask us to erase your enquiry at any time, subject to any records we are legally required to keep.

Under the Digital Personal Data Protection Act, 2023 you have the following rights in respect of personal data we hold about you. To exercise any of them, email us and tell us what you would like. We may need to confirm your identity first.

• Access — ask what personal data we hold about you and how it is being used.
• Correction — ask us to correct data that is inaccurate, or complete data that is incomplete.
• Erasure — ask us to delete your personal data where we no longer need it and are not required to keep it.
• Withdraw consent — where we rely on your consent, withdraw it at any time. This does not affect anything done before you withdrew it.
• Nominate — appoint another person to exercise these rights on your behalf in the event of your death or incapacity.
• Grievance redressal — raise a complaint with us, and escalate to the Data Protection Board of India if you are not satisfied with our response.

If you have a question or complaint about how we handle your personal data, email info@robosouls.com with “Privacy” in the subject line. We will acknowledge your concern and respond to it.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

This is a business-to-business website and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has sent us personal data, contact us and we will delete it.

We may update this policy as the website changes or as the law requires. The date at the top of this page shows when it was last revised. This version was published on 10 September 2026.